On 31 July 2012, the Minister for Public Service and Administration and Public Service Unions concluded the Agreement on Salary Adjustments and Improvements on Conditions of Service in the Public Service for the Period 2012/13 – 2014/15 which link pay progression to the professionalization and development of the Public Service. In terms of Clause 4 of this Agreement, the qualifying period for new entrants for pay progression is extended to 24 months.

Following the conclusion of the Agreement, the Minister for Public Service and Administration issued a Directive on 31 October 2012 on the implementation of the Compulsory Induction Programme in the Public Service compelling all new entrants into the Public Service to enrol and complete the Compulsory Induction Programme. This programme will induct new entrants to the Public Service by socialising and acculturating them to become effective and efficient administrators of the State who apply fully the administrative apparatus of the State in meeting the expectations of ordinary citizens of this country, particularly the marginalised.

CIP 1-14 emanates from the Ministerial directive of 2012 as amended in 2015. This directive links the CIP to confirmation of probation and pay progression for all employees who entered the public service for the first time from July 2012. During the delivery of CIP 1-12 it became evident that levels 1-3 are normally left out in class when combined with higher levels. Literacy and numeracy levels of most people in this category are low as compared to those in levels 4 and above. Reports from Monitoring and Evaluation also identified this gap. A separate programme with a different mode of delivery was then developed that would suit people who at these levels. It also accommodates those who cannot read and write.


This is the programme that focus on inducting new entrants who are employed at levels 1-3 into the Public Service. This includes, but not limited to, cleaners, general workers, grounds men, etc.

The programme is aimed at building public service cadre that demonstrates developmental values, zeal, knowledge, skills and commitment to serving the ordinary citizens of South Africa.The programme challenges new entrants to embrace the values and mandate of our democratic state whilst creating patriotism.

NOTE: It is mandatory that new entrants to the public service attend the CIP during the first twenty-four months of employment. Failure to successfully complete the CIP will result in the non-confirmation of permanent appointment in the public service, and illegibility to qualify for an annual pay progression.

Target Group

Employees appointed on salary levels 4-12 with effect from 1st July 2012 must be enrolled on CIP if they fall within the following categories:

  • Employees who are appointed into the Public Service for the first time;
  • Employees who have resigned and re-appointed into the Public Service;
  • Employees who are appointed on salary levels 4 to 12 and on Occupation Specific Dispensation ; and
  • Employees on fixed term contracts exceeding 24 months


Learning Outcomes

The CIP seeks to enable you to work professionally and understand:

  • The intent of our Constitution and the implementation of the government policies, legislation and regulations;
  • The expectations and needs of citizens;
  • The common purpose and collective vision of our nation;
  • The structure  of  Government  and  the  application  of  the  administrative apparatus of the State;
  • Human, financial, and physical resources; and
  • Diversity and inclusivity in the

The programme is organised into five modules and the content of the programme of outlined as:

Module Focus Content Work Place Application
Module 1
Understanding the Constitution and your mandate.
You will be able to apply constitutional values
and Batho Pele principles to service delivery.
This module wel-comes you to the public service and enables you to under- stand the Constitution and mandate as a public servant.You will understand what it means to be a public servant serving a democratic government:
• Constitutional man-dates (The Constitution and Public Service)
• Democratic government and serving citizens (The separation of powers, governance and accountability and Batho Pele)
• The outcomes approach (Government strategy, priorities, planning and budgeting)
• Linking government, departmental and individual mandates
• Defining and reporting on performance Understanding terms and conditions of Service.
Understanding your department’s mandate and your role in achieving it.
Departmental orientation;What does my department do? How does this relate
to my work and translate into my performance agreement


Module Focus Content Work Place Application
Module 2
Working the service deliver y system. You will
know how the system of government and democracy operates.
This module will enhance your understanding of the functioning of the State and its obligations to delivering a service to its
people. You will also gain essential knowledge,skills, and values necessary to prepare you for service delivery.
• The system of cooperative government (how government works and functions)
• Policies as instruments to effect delivery(policy roles and responsibilities of different of government spheres)
• Implementing and monitoring policy (performance monitoring and evaluation against set outcomes)
• Implementing and administering service programmes and projects within regulatory frameworks.
• Application of programme and project management principles in- service delivery using government’s planning and reporting cycle
Understanding your department’s services
What services are offered by your department
and what is my role?What are the regulations
and processes that frame my work? How do I report?

Module Focus Content Work Place Application
Module 3
 Being an ethical, honest and considerate public servant.
You will perform ethically and professionally according
to mandate and agreement
 It is important that your norms, values, and attitudes are consistent with those of the government and contribute to building a professional, honest equitable and considerate public service
• Performing in a professional manner (understanding and applying the Public Service Code of Conduct, ethics, Batho Pele and public service values and attributes)
• Administrative justice, personal values, group norms, formal and informal sanctions and control, and how these connect to ethical behavior and lead to good governance
• Gender and diversity (eradicating discrimination against all
people based on their diverse demographic and personal or group characteristics to work towards a society free from racism and sexism)
• Understanding corruption and anti- corruption measures
 Understanding your department’s professional requirements.
Making choices – what are the benefits of working professionally,
ethically, and honestly? What will happen if I don’t?

 Module Focus  Content  Work Place Application
   Module 4
 Building good people relationships.
You will understand, manage and build good working relationships in the public service and in your organization.
 It is people who provide and receive services. Understanding how to manage yourself and work with people is necessary y to ensure effective service deliver y.
This module will enable you to build effective relationships and value the people who make things happen
• Understanding human resources
• Managing yourself and others(performance and expectations)
• Developing yourself and people (career development process and continuing development)
• Working together (labour relations, grievance and disciplinary procedures)
Understanding your department’s human resources policies, processes and management systems
What are the human resources policies and how do these affect me and my development and career
path in the Public Service? How are people treated in my department? How do
I work with colleagues and citizens?

 Module Focus Content  Work Place Application
Module 5
Understanding the financial processes of government.
You will work with and manage finances and supply chain processes responsibly and efficiently
Financial management is the responsibility of every public servant. You have the responsibility to use resources effectively, efficiently, economically and transparently.
Towards this end, this module will address basic public financial principles and practices.
• Being accountable
• Legislation and policies governing supply chain management
• The supply chain management process
• Regulation governing public finance (The Public Finance Management Act)
• Public financial management and accounting
Understanding your department’s professional requirements.
What are my department’s financial management and supply chain processes? How do these affect my day to day work?
How do I account in relation to these?


CIP is aligned to office administrator: Public Service Administrator occupational part qualification No: 91994.This occupational part qualification is registered with SAQA at NQF level 5 with 52 credits using the QCTO model.

Learning Methodology

This programme requires supervisors to support learners especially with regard to workplace assignments and ensuring learners are given time off to attend contact sessions and have access to the internet and e-mail facilities for purposes of on line support from NSG e-learning facilitators.

In each module, learners will be expected to complete the following:

  • Individual assignments
  • Group projects
  • Workplace assignments (with the support of the supervisor)

Confirmation of probation

Successful completion of Module 1 will make you eligible for confirmation of permanent appointment in addition to being successful in your performance assessment as part of the departmental Performance Management Development System (PMDS) policy.


Permanent appointment is not only dependent on successful completion of Module 1 of the Compulsory Induction Programme.There are other requirements, such as Personal Suitability Checks (PSC) and adherence to the Public Service Code of Conduct.


This course is presented over 26 days; one day is for orientation and 5 days per module on block release basis. The Online Induction Programme covers the key content constituting the five modules of original CIP for level 6-12

And takes approximately 40 hours (5 days) to complete.