Grievance and Disciplinary Procedures

This course is presented over five (5) working days.

Booking Closure Date: 2016-06-07

Purpose
To equip the learner with the requisite knowledge, skills and values required by public service cadres that are expected to resolve employee grievances; monitor and adjust the application of the grievance procedure; evaluate, analyse and address grievance patterns. The course pays special attention to enabling participants to identify and categorise transgressions, implement appropriate procedures and represent an employee at a disciplinary hearing.

Target Group
This course is aimed at Junior, Middle and Senior Managers that deal with grievances and disciplinary procedures across all spheres of government.

Minimum Requirements for Enrolment
This course is written with the assumption that learners enrolling for this course are in possession of a post-matric Certificate and/or relevant work experience in Human Resources.

Learning Outcomes
By the end of this course participants should be able to:

Develop structures and procedures to resolve employee grievances;
Implement structures and procedures to resolve employee grievances;
Monitor the application of the grievance procedures and adjust when required;
Evaluate, analyse and address grievance patterns;
Identify and classify transgression;
Implement procedure to handle non-dismissible offences;
Implement procedure to handle dismissible offences;
Represent employee at disciplinary hearing; and
Monitor the application of the grievance procedures and adjust when required.
Accreditation
This is a credit bearing course which is aligned to Unit Standard 12139 (Facilitate the resolution of employee grievances; NQF Level: 6, Credits: 5) and Unit Standard 11286 (Institute disciplinary action NQF Level: 5, Credits: 8). A Certificate of Competence will be issued upon successful completion of the course, including the summative assessment.

Unit Standard ID Title NQF Level Credits
12139 / 11286 HR229 0 0

Assessment Approach
The course follows an integrated assessment approach comprising:

Summative, post-course assessment in the form of a Portfolio of Evidence.
Pre-course reading and activities;
Formative assessment activities during the contact session; and
Duration
This course is presented over five (5) working days.

Note
This course can be offered as a 3 day workshop.