This course is presented in two modules of (5) working days each.
Booking Closure Date: 2016-07-29
Purpose
President Zuma referred to 2010 as a year of action in his State of the Nation Address and said:
‘The defining feature of this administration will be that it knows where people live, understands their needs, and responds faster.’
Service delivery remains one of the major challenges facing national, provincial and local governments. Following the introduction of the Whitepaper on Public Service Transformation, a study undertaken in 2003 found that the Batho Pele principles which are meant to put people first, are still viewed as something outside of a manager’s scope of responsibility. Cabinet therefore decided that all members of the Senior Management Service must, during every performance review cycle, visit the coalface of service delivery and participate in activities to find solutions to service delivery challenges at key government sites.
Project Khaedu has been designed to prepare managers for these visits to service delivery points. “Khaedu” means “challenge” in Tshi-Venda, and Project Khaedu has been designed as an action learning programme to empower managers, through various processes of learning reinforcement and practice, to bring about change within their own area of operational control.
Target Group
The programme is available to all middle and senior managers in the public sector across national, provincial and local government departments.
Minimum Requirements for Enrolment
A senior or middle manager in any sphere of government:
Structure
Module 1 : Methods and Perspectives
Module 2 : Field Assignment
Learning Outcomes
This action learning programme consists of two modules of 5 days each:
The course framework can be illustrated as follows:
Accreditation
Unit Standard ID |
Title |
NQF Level |
Credits |
15214 |
Recognise areas in need of change, make recommendations and implement change in the team, department or division |
5 |
3 |
252026 |
Apply a systems approach to decision making |
5 |
6 |
Unit Standard ID | Title | NQF Level | Credits |
---|---|---|---|
15214/252026 | PD344/PD346 | 0 | 0 |
Assessment Approach
This programme follows an integrated assessment approach, comprising:
Duration
This course is presented in two modules of (5) working days each.