Project Khaedu

Purpose

President Zuma referred to 2010 as a year of action in his State of the Nation Address and said:

‘The defining feature of this administration will be that it knows where people live, understands their needs, and responds faster.’

Service delivery remains one of the major challenges facing national, provincial and local governments. Following the introduction of the Whitepaper on Public Service Transformation, a study undertaken in 2003 found that the Batho Pele principles which are meant to put people first, are still viewed as something outside of a manager’s scope of responsibility.  Cabinet therefore decided that all members of the Senior Management Service must, during every performance review cycle, visit the coalface of service delivery and participate in activities to find solutions to service delivery challenges at key government sites.

Project Khaedu has been designed to prepare managers for these visits to service delivery points.  “Khaedu” means “challenge” in Tshi-Venda, and Project Khaedu has been designed as an action learning programme to empower managers, through various processes of learning reinforcement and practice, to bring about change within their own area of operational control.

Target Group

The programme is available to all middle and senior managers in the public sector across national, provincial and local government departments.

Minimum Requirements for Enrolment

A senior or middle manager in any sphere of government:

• With at least two years working experience in the public sector;
• Who has been in decision-making roles for at least 2 years;
• Whose highest qualification is at least on National Qualification Framework (NQF) Level 4, which is equivalent to Grade 12.

Structure

Module 1 : Methods and Perspectives

Module 2 : Field Assignment

Learning Outcomes

This action learning programme consists of two modules of 5 days each:

• Methods and Perspectives
  This 5-day case based training intervention assists managers in building the core skills required to resolve service delivery problems in a systematic and sustainable manner.  During this module of interactive engagements, group challenges and reflection are used to enable rapid paced learning.
• Field Assignment
  During the second 5-day session, managers visit service delivery points where they will be required to apply what they have learnt during the methods and perspective module.
  Note: A learner may be required to attend the Field Assignment session outside of their own work environment, away from their normal place of work, or outside their province.

The course framework can be illustrated as follows:

Accreditation

Assessment Approach

This programme follows an integrated assessment approach, comprising:

• Pre-course reading, Formative assessment during the methods and perspectives module;
• Summative individual assignment to be completed within the manager’s own working environment;
• Formative assessments during the field assignment module;
• Summative group assignment to be completed during the field assignment at a service delivery point.

Duration

This course is presented in two modules of (5) working days each.

Upcoming Training Events for Mixed Groups