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To enable learners to monitor organisational performance, within the context of Human Resource Management, on an on-going basis.

Target Group

This course will be beneficial to Human Resource Managers and Practitioners in the Public Service requiring skills in Human Resource Monitoring and Reporting to enhance service delivery.

Minimum Requirements for Enrolment

It is assumed that the learner has the following knowledge and skills:

  • Able to communicate, use language and have numeracy skills on an NQF level 4 (equivalent to Matric / National Senior Certificate);
  • Have relevant work experience in Human Resources.

Pre-course work

In preparation for the course learners are required to complete the following actions, prior to attendance of the course.

Action 1: Pre-Attendance Reading & Activity: Learners are required to read through the

Pre-Attendance Reading & Activity. This will be sent (e-mailed) to accepted learners two (2) weeks prior to the commencement of the course. The completed activity should be brought to the contact session. A Resource CD which contains the Pre-attendance Readings will be distributed to accepted learners two (2) weeks prior to the commencement of the programme. The information contained in these documents will form the basis of your learning throughout the programme.

Action 2: Pre-Attendance Activity: Learners are required to complete the Pre-attendance Activity as part of their preparation for the course. The completed activity should be brought to the contact session. On the first day of the contact session learners will receive a Resource CD which contains relevant Legislations, Policies and / or Frameworks, to support learning. Learners are encouraged to bring their Laptops to the contact session to access these documents.

NOTE: Learners must notify their supervisor/manager in order for him/her to support you on this journey. In so doing they will be able to successfully complete this programme and take the learning back to their workplace. To this end the availability of time, resources and an enabling environment will benefit both learners and their department.

Learning Outcomes

By the end of this course participants should be able to:

  • Explore different methods or techniques for monitoring performance in a selected Public Service Department;
  • Analyse the performance of department;
  • Identify critical human resource issues in a Department; and
  • Adjust a Departmental plan to address unforeseen challenges.


This is a credit-bearing course aligned to the SAQA Unit Standard indicated in the table below. After successful completion, participants will receive a Certificate of Competence.

Unit Standard ID Code  NQF Level Credits
259146 Monitor the on-going performance of a selected Public Service Department in the context of human resource planning 6 4

Assessment Approach

The programme follows integrated assessments approach, comprising:

  • Pre-attendance Reading and Activity;
  • Practical work-based assignment – The work-based assignment constitutes a number of workplace activities, which will allow the participant to apply knowledge and skills gained in the workplace; and
  • Summative Assessment: The work-based assignment should be packaged in the form of a Portfolio of Evidence. A qualified assessor will assess the Portfolio of Evidence. The Portfolio of Evidence will then be verified by an internal and external moderator.


This course is presented over two (2) working days