Select Page


To guide managers and decision makers in the public sector on the requirements for arriving at lawful, reasonable and procedurally fair decisions and written reasons.

Target Group

The target group for this course is government managers at all levels who are responsible for making service delivery decisions in the public service.

Minimum Requirements for Enrolment


Learning Outcomes

This course has been designed to address the needs of managers in the public service, and enables participants  to:

  • Demonstrate understanding of the key concepts and guidelines relating to PAJA;
  • Identify and explain various legislative frameworks for making lawful decisions;
  • Outline the importance of PAJA in lawful decision making processes;
  • Describe the importance of giving written reasons when making decisions.


This is a non- accredited course. After successful completion of the course, participants will receive a Certificate of Attendance.


This course is presented over three (3) working days.